1. Appointments & Booking
MOE’S Barbershop uses Fresha as our official booking system.
Through Fresha, clients can:
- book appointments
- reschedule within the allowed timeframe
- cancel appointments
- pay deposits or outstanding fees
You will receive automated confirmations and reminders through Fresha.
Cancellation allowed up to: 3 hours before appointment
Walk-ins are accepted depending on availability.
2. Deposits (Fresha Payments)
Some appointment types may require a deposit. Deposits are handled securely through Fresha and follow their standard rules.
Deposit required: Yes
Deposit amount: 25% of the appointment value
Deposit policy:
- The deposit is refundable if the appointment is cancelled at least 3 hours in advance.
- Cancellations made within 3 hours, as well as no-shows, follow our payment policy and the deposit becomes non-refundable.
- If the client reschedules more than 3 hours before the appointment, the deposit may be transferred to the new booking.
3. Cancellation Policy (Fresha Standard Framework)
To protect the time of our barbers and reduce no-shows, our cancellation rules follow the Fresha-standard time-based fee structure.
- Late cancellation (within 3 hours of your appointment):
A 25% fee may be charged. - No-show:
A 100% fee of the appointment value may be automatically applied.
All fees are processed through Fresha according to their automated system.
4. Lateness Policy
Please arrive on time so we can provide the full service.
If you are more than 10 minutes late, we may need to shorten the service or mark the appointment as a no-show.
Any no-show fees triggered by lateness are handled automatically via Fresha.
5. Refund & Re-Do Policy
We aim for excellent service. However, due to the nature of grooming services:
- Refunds: Refunds are not offered for completed grooming services.
- Re-do appointments:
If you are not satisfied, we offer one free correction within 3 days, at the discretion of the barber. - Product sales: All products are non-refundable once opened.
6. Hygiene & Conduct
To maintain a professional environment:
We may refuse service in cases of:
- aggressive, disrespectful, or unsafe behavior
- poor hygiene
- intoxication
- violation of staff instructions
Children are welcome but must be supervised at all times.
7. Photography & Social Media
You may take photos or videos during your visit as long as you do not disturb barbers or clients.
We may request your verbal permission before taking or sharing before/after photos.
8. Use of Fresha Data
By booking with us, you agree to Fresha’s:
- Terms of Service
- Cancellation rules
- Privacy Policy
- Payment handling conditions
MOE’S Barbershop does not store your card details; all payments and saved cards are handled securely by Fresha.
9. UAE Consumer Protection
These policies follow general service industry guidelines in the UAE/Dubai.
Your statutory rights as a consumer under UAE law remain protected.
10. Contact Us
For questions about this policy:
WhatsApp: +971 4 340 4442
Email: info@moesbarbershop.com
Website: moesbarbershop.com